Nuclear Medicine and Preclinical Imaging Systems
For all enquiries: +61 415327620

Service


The complexity of research instruments requires professional maintenance, including scheduled service visits and periodic part replacement, as well as emergency service in case of need.

Our service activities include helpdesk, remote support, field service, spare parts and installation, relocation, and upgrades of imaging systems. Our Service Engineers are technically qualified factory-trained personnel. We are in the information age where our lives are increasingly wired and connected. Many services, updates, and even immediate repairs that previously required on-site visits can now be performed remotely further increasing the precious uptime of the equipment.

Mediso Pacific also offers service enhancements such as technology upgrades to keep hardware and software up to date to further improve system performance and to prolong the lifecycle of the equipment. To decrease the financial burden, we offer the possibility to bundle the upgrades with lengthened service contract.

The wide range of service agreements allows healthcare organizations to customize service coverage and support options for medical imaging equipment to their specific maintenance, clinical and business needs. Each plan includes software updates throughout the agreement period.

 

The following plans are available:
  • On Guard (Preventive Maintenance): Scheduled preventive maintenance visits ensure your system performs according to the specifications with optimum performance. including one full recalibration of the system. Discount on labour and parts throughout the agreement period is included.
  • Enhanced: A cost-effective plan covering preventive maintenance with added protection against accidental breakdowns. This enhanced support agreement includes scheduled planned visits and all on-site labour charges for unlimited service call-outs during normal working hours. Increased discount on parts throughout the agreement period is included.
  • Premier: A comprehensive, all-inclusive agreement combining equipment maintenance, labour and supplies fulfillment. All on-site labour and service repair parts are included*, putting you firmly in control of your costs.
  • Flexible: A modular program tailored for your specific needs to address your specific requirements. Start with the On Guard program and choose add-on modules as required, to create your customized plan.

To request technical service or support using our web request form, please click here.